Custom Filtered Report
Analysis of filtered data
Filtered vs Total Data
Key Insights for Filtered Data
Overview
Trend Over Time
Calls by Day of Week
Calls by Shift
When Are We Missing Calls?
Peak Loss Hours (Heatmap)
Bubble size = call volumeWhy Are We Missing Calls?
Top Loss Reasons
By Service Type (Duty)
Financial Impact
Quote Analysis by Duty Type
Price Sensitivity Analysis
Where does price become a barrier?Quote Value Distribution
Dispatcher Analysis
Calls by Dispatcher
Customer Types
Dispatcher Performance Breakdown
Callback Opportunities
Callback Potential Distribution
High-Value Callback Opportunities
Callback 6+ with quote valueLost Revenue Analysis
Lost Revenue by Reason
Which reasons cost us the most money?Revenue Loss Breakdown
Week-over-Week Trends
Weekly Performance Trend
Last 12 weeksWeek-over-Week Comparison
Are we improving or getting worse?Winnable Opportunities
Winnable Score Distribution
How many opportunities are high-priority?What is "Winnable"?
The Winnable Score identifies missed calls most likely to convert on follow-up. It's calculated from:
- Callback Potential (40%) - Dispatcher's rating of likelihood to call back
- Non-Price Reason (30%) - Calls lost for ETA/coverage reasons are more winnable than price objections
- Quote Value (20%) - Higher value jobs are worth more follow-up effort
- Recency (10%) - More recent calls may still need service
High (70+): Priority callbacks - these customers are likely to convert
Medium (50-69): Worth following up when time permits
Low (<50): Lower probability of conversion